Returns:

For returns email us at: sales@snowshoescanada.com

All snowshoes, bindings and accessories being returned must contain all the original materials and tags that were shipped. The snowshoes, bindings and accessories must not be used and still have all the original tags and packaging. It may only be returned if upon delivery, the product is found defective.
Snowshoes Canada must be notified at sales@snowshoescanada.com within 10 days of the original purchase in order to receive a refund. If the problem was our fault all charges, including shipping, will be covered by us otherwise there will be a 15% restocking fee and all shipping costs will be covered by the customer.

Exchanges may be made at the customers request if all shipping and restocking fees are paid by them. However if we send you the wrong product, we will exchange it at no cost to you.